Account Updates, Preferences, and Messages

You can review your library account at any time by clicking My Record on the My Account menu and logging in. The My Record page displays a summary of your library account information. From this page, you can view and edit your personal information and preferences, change your user name and password, and manage your messages from the library:

Update account information and preferences

Change your user name or password

Manage your messages

Update account information and preferences

Follow these steps to see the personal information in your library account record, and to update your account information.

1. Click My Record on the My Account menu and log in.

2. Click Contact Information and Preferences to expand that area of the page.

3. To request an address change:

a) In the Address Type box, select the address you want to update.

The Address Type box lists the addresses associated with your library record, such as Home, Work, and School. The address displayed when you first expand this area of the page is the one the library has designated to receive notices.

b) Type or select the new information in the appropriate boxes, as required.

Note:
Your library may also allow you to change your e-mail address or phone number. If so, you can type the new information in the appropriate boxes. Otherwise, contact your library to request changes to your e-mail address or phone numbers. If you receive phone notices, see step 6. You can specify only one phone number for text messages (notices or receipts). Select TXT and select a carrier for that number.

4. To set the format of e-mail notices from the library, select a format:

Basic, plain text format - Works with most e-mail accounts but does not include color or any special text features.

Full, HTML format - Can include color and special text features.

5. To set or change your preferred language for notices, select a language in the Language preference box.

6. To change your preferred notification method, select a new method in the library notices box.

Note:
Your library may override your preference for certain types of notices. For example, if your preference is Email address you may receive overdue notices by e-mail, but the library may send only printed bills for lost items.

If your preference is e-mail, your record must include an e-mail address. If your preference is Phone, select the phone number that should receive the notices. If your preference is text message, click the TXT button for the phone number that should receive the notices and select your carrier for that phone number.

7. If you would like to receive receipts (such as check-out and renewal receipts) by e-mail, text message, or both, select an eReceipt option.

If you select e-mail, you must provide an e-mail address. If you select text message, you must select TXT for the phone number that should receive the receipts, and select your carrier for that phone number.

Note:
You can select only one phone number to receive text messages (notices or receipts).

To stop receiving eReceipts, clear the check boxes.

8. Click Submit Change Request to submit the new information to the library.

Important:
When you submit certain changes in your account information, your account may be blocked from activity until the library processes the new information.

Change your user name or password

Follow these steps to set a new password or user name.

1. Click My Record on the My Account menu and log in.

The My Record page is displayed.

2. Click Change Logon.

The Change Logon area, where you specify your user name and password, is expanded.

3. To change your user name:

a) Select (check) Change Username.

b) Type your new user name in the New Username box, and retype it in the Verify Username box.

The user name must be a minimum of 4 alpha-numeric characters, not more than 50 characters, and cannot contain spaces. It must begin with an alpha character. The following special characters are also allowed: - (dash), _ (underscore), . (period), and @ (at). The user name must not contain two adjacent special characters, and cannot match an existing library account barcode.

4. To change your password:

a) Select (check) Change Password.

b) Type your current password in the Old Password box.

c) Type the new password in the New Password box.

The password must be a minimum of 4 characters and a maximum of 16. You can use capital letters, lowercase letters, and numbers, but not special keyboard characters or spaces.

Note:
Your library may require numbers only.

d) Type the new password again in the Verification box.

5. Click Save.

A confirmation message is displayed. If your library account information includes an e-mail address, you will also receive a confirmation e-mail message.

Manage your messages

The library may post special messages in your library account. If so, the area at the side portion of the My Record page displays counts of new messages that are links to open the Messages area of the account. This area is also automatically expanded if you have a new message.

You can read your messages and delete them if you wish. Your library may automatically delete messages as they age. Follow these steps to read and delete your messages from the library.

1. Click My Record on the My Account menu and log in.

The My Record page is displayed.

2. Click Messages to expand the Messages area of the page if necessary.

3. To mark messages as read, check the messages and click Mark as read.

4. To delete messages, check the messages and click Delete.